Returns & Exchanges
At OLEVS Official Store, we stand behind the quality of our timepieces and offer a 30-day return policy for items in original, unworn condition. If you are not completely satisfied with your purchase, we are here to assist with a seamless exchange or refund process.
Initiate Your Request
Contact our customer support team via email or our website portal with your order number and reason for the return.
Prepare Your Package
Securely pack your watch in its original OLEVS gift box, including all manuals, warranty cards, and protective films.
Ship the Item
Affix the provided return label or use a tracked shipping service to send the package back to our quality control center.
Inspection and Refund
Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing